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REFUSED/UNDELIVERABLE SHIPMENTS:
SEVEN WOMEN does not pay for return shipping, customs and brokerage fees. IF YOU REFUSE THE ITEMS AT THE TIME OF DELIVERY BECAUSE YOU DON'T WANT TO PAY THE TAX YOU WILL STILL BE CHARGED FOR OUR SHIPPING CHARGES, THE CUSTOM CHARGES AND THE RETURN SHIPPING CHARGES. By accepting Terms & Conditions, the customer accepts full responsibility for shipping, customs and brokerage fees for undeliverable / refused shipments.
RETURN POLICY
You have 14 days from the date UPS delivers your package to return it to our location to receive a refund to your credit card, or an exchange if item(s) returned are unworn, in saleable condition with all tags still attached, and accompanied by original sales receipt. Excluded are items marked Final Sale online, ALL DRESSES and intimate apparel (bras, underwear, nylons, Spanx, etc.)
Items return beyond the 14 days and not in accordance with Return/Exchange procedure below will not be accepted – NO EXCEPTION.
Exchanges are treated as returns. Again, For your protection, you must insure the package for the value of the item enclosed.
Thank you for shopping at Seven Women. An order notification has been sent to your e-mail address.
Return / Exchanges Procedure:
#1 Contact us for a Return Authorization Number. E-Mail: info@sevenwomen.ca (You must write "Return Request" in the subject line of your E-mail or it will not make it to us.)
#2 Write reason for return. To exchange your item for a different size or color please e-mail us with your request. You will be charged for the new item when it ships out and you will receive a refund for the item you send back once we receive it.
#3 Repackage item for return and write the Return Authorization Number on the top of the package. Items returned without a valid Return Authorization Number on the package will be refused – NO EXCEPTION.
Attn: SEVEN WOMEN Maternity Customer Service Returns
7690 Yonge St., #1
Thornhill, Ontario
L4J 1W1
Again, for your protection, you must insure the package for the value of the item enclosed.
Or
In-store: Bring the item (unworn with all tags attached), original invoice and the Credit Card used for the original purchase to our store, within the return period, and we will gladly refund your purchase.
#4 When we receive your return package we will e-mail you a reply with the status of your refund or exchange.
We are here to help you during regular business hours, so don’t hesitate to contact us at: 416-949-6687.
We try to keep our website updated daily. However, sometimes we experience a greater than expected demand for an item. If the item is backordered we will contact you to let you know.
SEVEN WOMEN is not responsible for damages that occur during care of item, such as dry cleaning or washing. SEVEN WOMEN is not responsible for the fit of an item beyond the 14 day return policy.
Again, undergarments, skin care and seasonal items such as holiday dresses and bathing suits are FINAL SALES. Sorry, no exceptions.
Ordering By Phone If you have questions about styles or sizing, we welcome you to contact us at 416-949-6687 we have many items in our retail stores that may not shown Online.
Sales Tax
Applicable Provincial, Goods and Services and Harmonized taxes will be calculated and added to the invoice charged to all Canadian orders.
Transfer of Risk and Title
When you order an item at sevenwomen.ca, the purchase is pursuant to a shipment contract. That means once we deliver your purchase to the shipping company, the risk of loss and title of your purchase passes to you. In the rare event UPS looses a package we will do all that we can to help but ultimately its between you and UPS to resolve.
International Shipping
We ship All International Orders by United Parcel Service
The UNITED PARCEL SERVICE is our primary method of shipping in the United States. International orders including USA and Overseas are shipped by UPS and all duty taxes are the responsibility of the receiver. Because we have no control over what a country will charge, it is the receiver's responsibility to pay all Taxes, Custom Charges and Duty Fees. Please note that in some countries these charges can be anywhere between 10 – 50 % of the price of the goods that you've purchased. IF YOU REFUSE THE ITEMS AT THE TIME OF DELIVERY BECAUSE YOU DON'T WANT TO PAY THE TAX YOU WILL STILL BE CHARGED FOR OUR SHIPPING CHARGES, THE CUSTOM CHARGES AND THE RETURN SHIPPING CHARGES.
Please allow 2 to 3 business days for your order to be processed before it's shipped out, although we usually ship out within 1-2 days. Orders are processed in the order they are received.
SEVEN WOMEN Maternity National delivery times:
Standard: 4-9 business days
Note: Business days are Monday-Friday, excluding Canadian holidays.
Shipping charges for some packages are based on the weight of the package, the price you are given when placing an online order is
a rough estimate and sometimes it is necessary for us to adjust the price on your credit card. If you have any questions regarding the cost of shipping please give us a call and we will be happy to help! Call 416-949-6687.
Thank you for your business.
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